Articles Featuring FHC

Lack of vision no big deal in furnace fix

By John Schneider
Michael Sobczyk didn’t seem particularly surprised that he was able to coach a blind man through a furnace repair over the telephone.

“He described exactly what was going on with the furnace. Plus, he seems to have a good grasp of things,” said Sobczyk, owner of Friendly Heating and Cooling of Delta Township.

Sobczyk was talking about Steve Pollo, who, in an e-mail to me, billed his story this way: “In praise of an honest businessman.”

Personally, I would add at least half a hallelujah for Pollo, too.

Pollo lives in Lansing Township, as do his parents, Anton and Dora Pollo, who are both in their 80s.

In the bitter cold of Saturday night, Anton and Dora’s furnace died. By Sunday morning, when Steve Pollo learned of the malfunction, his parents were living under five layers of blankets.

After failing in his own attempt to get the furnace running, Pollo phoned Friendly Heating, a company he had dealt with in the past.

He described the symptoms to Sobcyzk, explaining that the furnace refused to stay lit.

Sobcyzk’s instant diagnosis: a fouled flame sensor. He could have made an expensive emergency house call. Instead, he coached Pollo through the repair.

Pollo didn’t see his role in the operation as especially significant. Blind since birth, he’s had plenty of practice of feeling his away around things. He routinely works on computers, and has installed ceiling fans and a garbage disposal.

Sobczyk told Pollo how to find the part, and described its shape. He explained how to remove the part and how to clean it.

It worked. After Pollo reinstalled the flame sensor, the furnace stayed on.

“I did the repair in 20 minutes, said Pollo, adding that, compared to some of his blind friends, he’s not particularly handy.

The focus of this story, Pollo emphasized, should be on Sobczyk.

“When a business owner answers a call personally on a Sunday morning, then offers you instructions on how to fix a problem rather than charging you for an emergency call, that merits kudos in my book,” Pollo said.

Sobczyk shrugged off the compliment.

“It was a pretty easy repair,” he said. “We’re out to help people; not to make a fortune.”

What do you think? Call John Schneider at 377-1175, send a fax to 377-1298 or e-mail jschneid@lsj.com. Include your name, phone number, city, town or township.

Biting the Apple

By James J. Siegel
September 1, 2011
Cabrillo Plumbing & Heating has transferred all of its flat-rate pricing information to the iPad. Technicians no longer need to carry around a large binder.

It’s 9.5 inches high, a little over 7 inches wide, and weighs a bit more than a pound. The Apple iPad may look meager, but the impact it is having on HVAC and sheet metal contractors is enormous.

When the device came out in April 2010, consumers flooded Apple Stores to get their hands on one, surprising some pundits who were skeptical the public would take to a tablet-style computer. Many stores sold out in hours.

A repeat of the frenzy happened in March when Apple released its iPad2, a slimmer version with a camera for video chatting.

It seems there is almost nothing the iPad can’t do. And with “3G” or third-generation models, customers can search the Web or download their favorite music and movies from almost anywhere. While the iPad sounds like mostly fun and games, many HVAC and sheet metal contractors see it as an important tool for their businesses. For these people, the iPad is revolutionizing day-to-day company operations.

Cabrillo Plumbing & Heating President and General Manager Jeff Meehan shows how the iPad has helped improve business.
Charge it
Just ask Michael Sobczyk. When the iPad was first unveiled, Sobczyk said he was excited to see what the tablet could do.

“I try to keep up with technology as much as I can,” said the owner of Lansing, Mich.-based Friendly Heating & Cooling.

But after his first experience with the iPad, Sobczyk found he wasn’t too crazy about it. The tablet looked like just an oversized version of an iPhone, he said. However, after a few months, Sobczyk realized that perhaps his criticism was too harsh and maybe it had some professional possibilities.

So Sobczyk gave an iPad to each of his three technicians. It immediately changed the way he does business.

“We’ve been using it mainly for invoicing,” he said. “It gives us the ability to go paperless.”

Most of Friendly Heating & Cooling’s customers are residential. When a technician arrives at a customer’s home and does an inspection, he or she can provide everything needed to close the sale by turning on the iPad. The technician can create a paperless invoice on the screen for customers to review.

“We can do proposals right then and there,” said Sobzyck.

Once the customer has accepted the proposal, the technician can run the homeowner’s credit card through the iPad with a downloaded application. Next, instead of printing out a physical receipt to the homeowner, the iPad will immediately send an electronic copy to their e-mail address.

Sobzyck said that customers are “really amazed when we run credit cards.”

Not only does the iPad make Friendly Heating & Cooling look tech-savvy to customers, it also closes sales much quicker, he added. Technicians no longer need to go back to the office to create proposals, receipts or charge credit cards. All of this information can be stored in a customer history file. This is especially beneficial if a different technician has to go back to the same home. The tech can pull up that customer’s history on the iPad and find out what work was previously done.

Rob Burkett, service technician at Cabrillo Plumbing & Heating in San Francisco, uses one of the company’s iPads. Burkett said the iPads have been great for making presentations to customers.
Answers
The iPad is also making it easier for Sobczyk’s technicians to find answers when they are outside the office.

“If a technician is at a jobsite and needs a question answered, they can go right to Google,” he said.

That is the exact same advantage that Isaac Heating & Air Conditioning in Rochester, N.Y., has found with its iPads. The commercial and residential HVAC company has provided each of its field supervisors with an iPad. Like Sobczyk, company President Ray Isaac took a wait-and-see approach before adopting the technology into the company.

Isaac said his company likes to “dabble” before they jump into anything new. So far, the dabbling is paying off. If one of his supervisors is in the field and has a question about a product, that person can “get on Google and gets answers on equipment faster than by calling a supply house.”

The iPad is always in a “dormant” state, meaning it never needs to be turned on or booted up. Just push one button, slide over the bar on the screen, open a Web browser, and questions can be answered in seconds.

For example, Isaac said if a technician needs information on a Rheem furnace while on a call, he or she can type in the product name in a Google search and “100,000 responses come back ranked in order.”

Technicians can also get specific information on a project. Like Friendly Heating & Cooling, Isaac Heating and Air Conditioning has connected its iPads to company files and work history. Now when technicians go out, they don’t need to finger through paperwork to find the history on a job. They just fire up the iPad and search job-history files on the tablet.

Information
More than 2,500 miles away from Isaac Heating & Air Conditioning, Cabrillo Plumbing & Heating in San Francisco is also finding that the iPad is a great source for storing information. Jeff Meehan, president and general manager of the company, said “We like to consider ourselves a progressive company,” and having iPads fits that image.

With that in mind, the commercial and residential HVAC and plumbing business purchased 10 iPads, four of which are being used by HVAC technicians. For those technicians, they no longer need to carry around Cabrillo’s bulky pricing binder.

Since the company is strictly flat-rate pricing, each technician needed to have a company binder with all the prices for each type of job. However, all of those prices and rates have been transferred to the iPad. Technicians no longer need to “carry volumes and volumes” of paperwork, Meehan said.

Cabrillo puts all of its employee policies and procedures on the tablet as well, making the employee manual obsolete.

The iPad has also replaced all of the company’s global positioning systems. Meehan said that each of his service vehicles were equipped with dashboard GPS systems to help technicians navigate around the Bay Area. But since many iPad models have built-in GPS systems, technicians can log onto the iPad and get directions. Meehan said this has helped the company cutback on expenses and extra gadgets.

Cabrillo Plumbing & Heating shows off the iPad’s global positioning function. The iPad has allowed the company to get rid of its dashboard-mounted GPS systems in service vehicles.
Customers
Customers of Cabrillo are also benefitting from the way the company is using the iPad to provide information, according to Rob Burkett, a service technician at Cabrillo. He said the iPad has been great for sales presentations. Burkett can create a PowerPoint presentation about a job, load it to the iPad, and show it to the customer.

“We used to do a lot of drawing on paper,” Burkett said. “(Customers) can see visually what needs to be done.”

The iPad is not only helping Cabrillo technicians to start a job for customers, but even during the performance of the job itself.

The company has downloaded HVAC applications from the Apple iTunes store. These applications include HVAC Load Plus, HVAC Quick Load and Equipment Locator, all from Carmel Software Corp. of California. These apps are helping Cabrillo technicians with load calculations, duct sizing and residential heat loss.

“There is no time spent on a calculator,” Meehan said.

The technician just takes the measurements for the job, plugs them into the iPad apps, and coordinates are provided. This has helped the company with its accuracy and efficiency. Meehan said that when technicians need to measure anything for a job, they use electronic tape measurers with infrared lights. These tape measurers will provide accurate dimensions. Those dimensions are than keyed into the mobile app, which creates the calculations.

Meehan said one of the best benefits is that all of these calculations can be saved on the iPad. This allows Cabrillo to prove that a piece of equipment was sized correctly.

“We don’t want homeowners coming back to us saying we oversized or undersized their furnace,” said Meehan.

He also said that Apple also wants Cabrillo Plumbing & Heating to get everything right when it comes to the iPad.

The company purchased its iPads from the Apple Store in Emeryville, Calif. Cabrillo has been working with the employees at that store, as well as with an Apple business specialist, to make sure they are using the iPads to their full potential. Apple has helped Cabrillo staff understand everything the devices can accomplish.

“Apple is very much aware of what we’re doing,” said Meehan. “They want us to succeed.”

For reprints of this article, contact Jill DeVries at (248) 244-1726 or e-mail devriesj@bnpmedia.com.

Maxwell Systems’ ProContractorMX can be used on the iPad with a free mobile connection. The software allows contractors to view and change project details on the iPad in the field. Image courtesy of Maxwell Systems.
Getting in the app game
If you’ve ever seen the TV commercials for the Apple iPad or iPhone, then you probably know the company’s slogan: “There’s an app for that.”

Now, only four years after Apple popularized the mobile application, many HVAC trade associations and manufacturers can also say the same.

As more and more HVAC and sheet metal contractors purchase iPads, the industry is trying to keep up by creating digital versions of its offerings. The Air Conditioning Contractors of America launched a digital version of its DuctWheel in April. For $19.99, a contractor can download the DuctWheel to the iPad. Plug in the measurements and the ACCA DuctWheel will provide accurate duct-sizing measurements.

Even the American Society of Heating, Refrigerating and Air-Conditioning Engineers has unveiled its “HVAC ASHRAE Duct Fitting Database.” ASHRAE says the app allows contractors to perform pressure loss calculations for more than 240 different duct fittings.

And HVAC software companies are seeing the benefits of the iPad. Maxwell Systems introduced a mobile version of its ProContractorMX software. The free app allows contractors to use the ProContractorMX application in the field via iPad. The Maxwell Systems software tracks everything a contractor needs for a job, including all the details on a specific project.

Karl Rajotte, director of product management for MEP at Maxwell Systems, said that every contractor is aware of the “big binder” they have to carry around on the job. That binder has all of the information on a project, from change orders to pricing. But the iPad has changed all of that. All that information can be stored on the iPad with the help of ProContractrorMX.

ProContractorMX and iPad have made it possible for a contractor to look at a job and make changes in the field. When a contractor visits a site and needs information, all he has to do is “pull it up on his iPad,” said Rajotte.

Once the project plans are pulled up, he can look at the entire layout. He can even make changes to the layout if needed and code them in different colors. As long as the contractor has a connection, project changes can be made with the iPad. And with 3G, Rajotte said that contractors “can be connected all of the time.”

But why not have all of these HVAC applications on a standard laptop?

According to Rajotte, the iPad has made projects more efficient because the contractor no longer needs to boot up a laptop. He said the best part of the iPad is that it is always “on,” in a dormant state. Just push the button at the bottom of the iPad, slide over the bar on the screen, and the contractor is instantly connected.

“That’s what I love the most,” Rajotte said.

He also loves that Maxwell Systems is finding success with its ProContractorMX mobile connection. Since the mobile app was offered in January, Maxwell Systems has sold 90 for the iPad.
Jay

James J Siegel is the associate editor of SNIPS magazine. He has been with the magazine for eight years and is based in San Francisco.

Innovation & Job News

Friendly Heating & Cooling adds two positions, focuses on marketing
Wednesday, September 19, 2012

Friendly Heating and Cooling is now in it’s eleventh year in Lansing and is entering a new phase. Owner Michael Sobczyk has escalated his social media presence and is now looking to hire a new technician and a sales person to help manage the new work.

“We’re a pretty small company, but we’re looking to grow a little,” says Sobczyk. “We’ve had a website since 2001, but we’ve never done much with it. We’re trying to get our feet wet with marketing and social media.”

In addition to his recent social media effort, including his informative heating and cooling blog, Sobczyk believes his growth can be attributed to the quality of his work, which he backs up with a unique, three-year warranty.

“We’re the only company in Lansing that offers a three-year warranty on parts and labor,” Sobczyk says. “We’re confident in knowing we’re going to do the job right, and we want our customers to feel confident that they are getting the best repair.”

Sobczyk hopes the additional technician and salesperson will help him manage his growing clientele, as well as allow him to continue his new focus on marketing.